Privacy Policy

1. Who We Are

Cachetto Technologies (“Cachetto,” “we,” “us,” or “our”) is a technology consulting firm headquartered in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website at cachetto.com, contact us directly, or communicate with us via SMS/text message.

2. Information We Collect

We collect information you provide to us directly, including:

• Contact information: name, email address, phone number, and company name submitted through our contact form or provided during communications.
• SMS communications: your mobile phone number and the content of text messages you send to or receive from us.
• Inquiry details: information you share when requesting a demo, opening a support case, or engaging with our services.
• Usage data: browser type, IP address, pages visited, and referring URLs collected automatically when you use our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill service requests.
• Provide customer support and send updates on open support cases.
• Schedule and follow up on product demonstrations.
• Communicate with you via SMS when you initiate or consent to text message communication.
• Improve our website and services.
• Comply with applicable legal obligations.

4. SMS / Text Messaging

If you contact us via text message at 1-888-833-9586, or opt in to receive SMS communications from us, the following applies:

• Your mobile phone number is used solely to communicate with you regarding your inquiry, support case, or service engagement.
• We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.
• Message frequency varies based on the nature of your request and is generally low volume.
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further messages.
• Reply HELP at any time for assistance, or contact us at hello@cachetto.com.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: third-party vendors who help us operate our business (e.g., cloud hosting, telephony, analytics), bound by confidentiality agreements.
• Legal requirements: when required by law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice provided to you.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. SMS message logs are retained for up to 12 months unless a longer period is required for an active support engagement.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete data we hold about you. To exercise these rights, contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@cachetto.com.